TeleBangla Privacy Policy
This Privacy Policy explains how TeleBangla collects, uses, stores, and protects your personal information when you use our mobile app for recharge services, drive offers, payments, and related features.
Account, profile, and service data
- Registration information such as your name, phone number, and email address.
- Login and security data such as PIN/verification data, device identifier, and session details.
- Recharge and payment records including amount, method, transaction history, and status.
- Drive offer activity, including offer participation, reward eligibility, and usage logs.
- Optional profile and KYC-related details submitted by you for account verification.
Service delivery and account security
- To create and manage your account and enable login/register flows.
- To process recharges, payments, and drive-offer related benefits.
- To detect fraud, unauthorized access, abuse, or technical misuse.
- To send OTP/security alerts, important service notifications, and transaction updates.
- To improve app performance, reliability, and user support.
Android permissions and their purpose
- Internet / Network: required for login, registration, recharge, and API communication.
- Notifications: used for transaction status, service updates, and account alerts.
- Camera: used when required for profile/KYC capture or app features.
- Microphone: used only in features that require voice/audio input.
- Biometric/Fingerprint: used for faster and safer authentication where supported.
- Storage (if applicable): used for selected media/files needed by app features.
We request permissions only for feature functionality and do not access data beyond what is needed for that purpose.
Integrated tools
TeleBangla may use trusted third-party platforms to operate the app, such as:
- Firebase services (analytics, cloud messaging, and infrastructure support).
- Payment or partner APIs needed for recharge and drive-offer operations.
- Social/app analytics SDKs used for product performance measurement.
These services process data under their own privacy and security obligations.
How we protect data
- We use technical and organizational safeguards to reduce unauthorized access risks.
- We retain data only as long as needed for legal, security, and operational purposes.
- When retention is no longer required, data is deleted or anonymized where feasible.
Control over your information
- You can request updates or corrections to your account information.
- You can request account deactivation, subject to legal and compliance requirements.
- You can contact us for privacy-related questions or complaints.
Important notices
- TeleBangla is not intended for children under 13 without guardian supervision.
- We may update this Privacy Policy from time to time and publish the revised version here.
Privacy support
For privacy questions, please contact us at support@telebangla.app or through the in-app support channel.